February 10, 2015

Sometimes I Crack Myself Up!

My work bestie sent me this article "3 Changes to Your Morning Routine That Will Drastically Improve Your Day." We currently already do #1, Have That Coffee Meeting First Thing. A couple weeks ago we were bored and so we scheduled a "work meeting" and went to the coffee shop to catch up on life/work/boys and have coffee and donuts. It was fun and so we decided to do that weekly and we have loved it. I also realized shortly after we started doing that that I LOVE morning breakfast meetings. They energize me and I feel I can conquer the day afterwards. 

Since I realized that #1 was pretty spot on, I decided to try #2 as well - Listen to a Podcast While You Wake Up. So while I was getting ready for the day I perused the itunes podcasts and came across one that caught my eye called "Plz Advise" featuring Molly McAleer. Let me just tell you, it's only Tuesday and already I find this to be the best decision I've made all week. IT. IS. HILARIOUS. I highly recommend you start from episode one. 

Here I am with my Tuesday off to a grand start and then I remembered I needed to email J. Crew Factory about my v-neck I ordered that had a hole in it upon the first wearing. Which I'm going to consider right in line with #3 of the above article, Create Something. In this case, an email.  I'm feeling pretty good about life this morning and so I drafted the following compliant: 

--Original Message--
Date: 2/10/2015 10:28:18 AM

To: contactus@jcrewfactory.com
Subject: Compliant: V-Neck Tee

Dearest J. Crew Factory: 

I was very excited to receive my new vintage surplus colored v-neck tee last week. You see, I recently put in my two weeks notice at my job and have been passing the time by online shopping. I had just ordered some all black high top chucks that I thought would look splendid with this new v-neck tee I ordered from you. (Which it did. While it did not impress the gentleman I was hoping to impress - he ended up drunkenly leaving with some chick who apparently he is now considering dating (I wish them the best, really) - I did get a wonderful compliment, "You are the prettiest girl at this party!" Tell me that wouldn't make you feel pretty darn good about yourself (thank you well-fitted v-neck tee). 

You need this background information so you can imagine how sad I was towards the end of the evening, no, not because of the dude and the chick, but because I noticed that there was a hole in my newly purchased, and only worn for the very first time v-neck tee at the seem (is that how you spell seem? It can't be..) of the V. 

To make matters worse later that weekend I was walking from coffee with my bestie and you'll never believe who I look up and see walking towards us! Yup, the dude and the chick! SERIOUSLY, Universe? My new shirt is ruined AND this happens? The Universe has a strange sense of humor.  

Anyways... I expect quality products from J. Crew and J. Crew Factory as that is typically what I receive. I'm hoping you will help me resolve this issue (not the broken heart I have about the dude - which will pass by the way) by replacing my vintage surplus colored v-neck tee. I've attached two photos to this email for you to review. My order number is #1077551213. While I won't get the new v-neck in on time to prance around in it for Mardi Gras, I do appreciate your time and consideration in regards to this compliant. 

Signed a loving, loyal costumer (who is still single), 

Jonnie L. Honse

This email made me chuckle. I figured if I must complain I could at least do it with some humor. I wanted patiently and 24 minutes later received the following response: 

J.Crew Factory

to me
Hello Jonnie,
I'm sorry that the tee had a hole in it the first time you wore it; I'm happy to help.  I attempted to refund your MasterCard but was unable to authorized it.  Please add an alternate credit card to your online registered account then reply with the last four digits and I'll gladly process your refund.

I'll also be glad to place a reorder for you; just reply with the last 4 digits and expiration date of your purchasing card along with your shipping address.  If it's more convenient, please place your order online, choose overnight shipping then reply with your order number; I'll gladly honor the original price paid and waive your shipping on either option.  Maybe the new one will bring better luck. 

If I’m not available, one of my teammates will be glad to assist.  We look forward to hearing back from you.

J.Crew Factory Customer Service

While not the reaction I was hoping for. I was happy at the small acknowledgement of "Maybe the new one will bring better luck." Thanks, Adria, I hope it does too! 

I know, I know, You're now thinking to yourself... TELL US MORE ABOUT THE DUDE! I would, really, but I'm trying not to think about it so I'll save that whole story for another day. 

Now, while I decide if I should order the same colored v-neck tee or a new color (for better luck, of course) you should go schedule a coffee/breakfast meeting and start listening to that Podcast. 


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